All our products detailed in this website are sold subject to these Terms and Conditions and the same shall govern the contract between us. In the event of booking of any third party tours or travel products or services like flights, trains, transport services, guides, sightseeing’s etc., the Terms and Conditions specified by such vendor / supplier, including their payment schedule, cancellation, refund etc. shall be applicable, in addition to our Terms and Conditions.
The services comprising the tours are provided by independent entities that own or operate airlines, surface transportation, hotels, restaurants, places of entertainment like theme parks, museums, art galleries etc. Though we select reputed suppliers after we inspect their infrastructure, however, we have no direct control over such services or persons providing such services or their staff. We cannot be held responsible if the contemplated service is not provided by the supplier or there is a deficiency in the services provided by any supplier. Subsequently, any delay, injury, death, loss or damage is caused on the above account does not render us liable to the Clients who have chosen us as organizers. However, in case a client is not satisfied with a service, we can take up the matter with the supplier if we are intimated in due course as per the process described in this document.
Similarly, we do not take responsibility for any act or omission of co-travelers or third parties, if it results in injury, damage or danger to the life / limb or property of any Client.
As we usually book services in advance and we are bound to honor the commitments as to payment to the suppliers, cancellation of services, assigned results in the Company, losing money depending upon the time of communication of cancellation to the supplier and therefore, the cancellation schedule, which is based on the above amongst other factors becomes applicable on cancellation.
All the bookings are customized and handled by M.R Holiday Mystique Pvt Ltd by email or through WhatsApp however would suggest email communication as the most effective one. The programs will be based as per the client’s interests, budget and preferences and generally it includes the costs for services like hotel accommodations, daily breakfast, airport / railway station transfers, round trip transportation, services of language/English speaking guides, sightseeing tours, specific meals etc. All these will be mentioned in the inclusion and exclusions of the program quote sheet.
Once the client accept the pricings with the go ahead for the hotel reservations, we will then process the bookings and based on the confirmations received we will then send you the booking status along with the detailed itinerary and invoice with the minimum deposit requirements depending on the hotel’s guarantee policy, flight and train ticket bookings.
In case an advance deposit is made at the time of booking then the balance amount payable will be approximately 30 days prior to the dates of travel. In the event if the travel dates are within 30 days, 100% deposit will be required once the bookings are processed and confirmed as the hotels will not hold the reservations for long without a guarantee. Some hotels might also ask for full non-refundable deposit to block and confirm the rooms.
The advance deposit and final payment will vary during specific festival months including Christmas and New Year period. During this period the cancellation and guarantee policy will also vary between D - 90 and D - 60 as laid by the respective hotels otherwise it will remain at either D - 45 or D - 30.
For group tours above 5 rooms, the booking terms and conditions will be specified at the time of quotation as they vary depending on the hotels confirmed. Some ask for a guarantee 45 days prior and some ask 60 days prior.
We accept payments through wire transfers only.
If need be, we can also do an offline transaction which might require your consent through a prefilled credit card authorization form along with your front and back credit card details and scanned passport copies.
Funds remitted through offline transaction process attracts additional bank charges amounting between 3.5% to 5% over and above the invoice amount which proves to be higher than the wire transfer bank fees.
We request you to please specify your special requests or requirements at the time of booking so that we can make a note of it and request the concerned hotels for the same (for example any specific dietary requirements, bedding or room location etc.). It is also important for us to update the hotels and get these requests confirmed in writing to avoid any inconveniences later.
Cancellations and Refunds
Holiday Mystique Pvt Ltd follows a very simple process in terms of cancellations and refunds. We remain transparent and flexible as below.
Once a booking has been guaranteed by Holiday Mystique under the authorization by the clients and is cancelled, client is liable to pay for whatever cancellation charges are levied by hotels and other service providers in that booking. If services have been prepaid by us as per the booking conditions of the hotels or any other vendor, there would be no refund on that part unless the hotel or vendor waives off the cancellation charges.
Please note that our cancellation policy is majorly guided by the hotels / suppliers and in unusual situations they do support us in modifying their terms and conditions on a case to case basis, also try and waive off the cancellation charges applicable if any and accordingly we extend the benefits to the customers. However, it is recommended that appropriate insurance policy is taken by the guests which covers such eventuality.
The table below is the general guidelines toward cancellation charges for the FIT’s as well as Groups.
|Cancellation Intimation Period from the date of travel||Period of Travel||Cancellation Charges|
|46 days prior||High Season (Oct-Mar)||NIL - Except for the cancellation fees applicable for the flight / train tickets booked|
|Between D - 45 to D - 32||High Season (Oct-Mar)||25% cancellation charges of the total tour value|
|Between D - 31 to D - 21||High Season (Oct-Mar)||50% cancellation charges of the total tour value|
|Between D - 20 to D - 15||High Season (Oct-Mar)||75% cancellation charges of the total tour value|
|Less than 15 days||High Season (Oct-Mar)||100% cancellation charges of the total tour value|
|Between D - 60 to D - 46||Peak Season (20 Dec - 10 Jan)||50% cancellation charges of the total tour value|
|Less than 45 days||Peak Season (20 Dec - 10 Jan)||100% cancellation charges of the total tour value|
|Between D - 45 to D - 31||Lean Season (Apr - Sep)||NIL - Except for the cancellation fees applicable for the flight / train tickets booked|
|Between D - 30 to D - 16||Lean Season (Apr-Sep)||50% cancellation charges of the total tour value|
|Less than 15 days||Lean Season (Apr - Sep)||100% cancellation charges of the total tour value|
|Cancellation Intimation Period from the date of travel||Period of Travel||Cancellation Charges|
|91 days prior||High Season (Oct - Mar)||NIL - Except for the cancellation fees applicable for the flight / train tickets booked|
|Between D - 90 to D - 76||High Season (Oct - Mar)||25% cancellation charges of the total tour value|
|Between D - 75 to D - 61||High Season (Oct - Mar)||50% cancellation charges of the total tour value|
|Between D - 60 to D - 46||High Season (Oct-Mar)||75% cancellation charges of the total tour value|
|Less than 45 days||High Season (Oct - Mar)||100% cancellation charges of the total tour value|
|Between D - 90 to D - 61||Peak Season (20 Dec - 10 Jan)||50% cancellation charges of the total tour value|
|Less than 60 days||Peak Season (20 Dec - 10 Jan)||100% cancellation charges of the total tour value|
|Between D - 75 to D - 61||Lean Season (Apr - Sep)||NIL - Except for the cancellation fees applicable for the flight / train tickets booked|
|Between D - 60 to D - 31||Lean Season (Apr - Sep)||50% cancellation charges of the total tour value|
|Less than 30 days||Lean Season (Apr - Sep)||100% cancellation charges of the total tour value|
Obtaining visa shall be the sole responsibility of the client who hereby undertakes not to hold M.R Holiday Mystique Pvt Ltd. liable under any circumstances whatsoever, for visas not applied for, refused and / or due to delayed document submissions etc.
Valid passport and visa are required for travel to India. Please note that the passport must have at least 6 months validity and enough blank pages for the visas and immigrations stamps. It is solely the client’s responsibility and must be arranged well in time prior to the departure. The Company will not be held responsible if you had not been able to obtain the relevant visas prior to your travel and we reserve the right to retain the cost of the trip.
Majority of the countries fall under the e-tourist visa category hence we recommend you check the details before applying.
It is mandatory that the Clients purchase an Overseas Medical and other Insurance Policies to cover the risk to life, limb and property whilst on tour for the duration of the trip. It may be noted that the tour cost does not include the insurance premium and that the Clients shall have to acquire the same at their cost.
We strongly recommend that the Clients take Comprehensive Travel Insurance which is not limited to flight / hotel cancellations, delays, loss of deposit, personal loss & theft, personal accidents, medical expenses, loss of baggage etc., but is fully covered by life, property, medical insurance / clearances, inoculation / vaccination certificates as the case may be to be able to travel as per the tour itinerary.
It shall be the Clients duty to inform the Company in case the Client has any medical condition that may affect his ability to enjoy and pursue fully the Tour Arrangements and wherein the interest of the Group or any member thereof is prejudicially affected. The Company reserves the right to ask any Client to provide written certification of his medical fitness before departure. If a medical condition has not been disclosed, then the Company is not liable to provide any assistance or money back.
Any person who has a contagious disease is forbidden to travel. We can provide general information about any health formalities however you are required to consult your doctor for any specific condition before your travel. M.R Holiday Mystique Pvt Ltd. will not be held responsible for any costs or losses suffered by you.
It is always the client’s prime responsibility to keep their items and valuable goods in safe custody. If any item or goods have been left over at the hotel or at any local restaurant, they can contact the concerned persons directly or they can also intimate us so that we can follow up with the hotels / restaurants on their behalf. If found at any of the hotel / restaurant, the guests have to issue an authorization letter to collect the goods on their behalf and send it to them at your respective location while in India or authorizing the hotel to courier them to their home address directly.
M.R Holiday Mystique Pvt Ltd will take no responsibility for retrieving any items of lost property & theft on behalf of a client and in line with the company policy, safety and law. Holiday Mystique will also not take responsibility in reclaiming any belongings from third-party suppliers without the consent from the client.
M. R Holiday Mystique Pvt Ltd will take all due care for the principle of its services and activities provided to guests. No liability or amenableness is accepted by the Company for any injury, illness, damage, loss, accident, expense, or any other claim arising from involvement in any activities or provision of any services howsoever suffered, The Company will no longer be liable for direct or indirect losses, arising from any such injury, illness, damage, loss accident, or expense including serious loss or economic loss however caused.
Though the ticket issued to the Client for a specific sector may have confirmed status, due to overbooking of seats the airline may offload any passengers and accommodate the Clients on a subsequent flight for which the company will not be responsible.
Check in and check out time at most of the hotels are 1400 hrs and 1100 hrs respectively.
Early check in at the hotels are subject to availability unless guaranteed with payment or booked from previous day for immediate occupancy.
Late check outs are available on request and are subject to availability of rooms until guaranteed with payment.